Hospitality Ambassador

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities
● Front Desk / Lobby Operations
○ Serve as the main point of contact for employees and visitors
○ Provide high-level, professional service with a “heart for service” mindset ○ Handle inquiries, requests, and issues promptly and gracefully
● Security & Access Management
○ Partner closely with Security to protect people and assets
○ Manage visitor check-in, badge assignment, and host notifications
○ Ensure strict adherence to access protocols and confidentiality
● Guest & Service Coordination
○ Support:
■ Vendor deliveries (packages, catering, personal items)
■ Special requests and VIP interactions
■ Call center support (phone inquiries)
● Program & Operations Support
○ Manage programs like:
■ Parking placards
■ Clipper Cards / transportation
■ Lobby amenities
○ Support multiple lobbies (flex/rover coverage as needed)
● Logistics & Additional Duties
○ Support gnExpress delivery service (document handling/distribution)
○ Maintain lobby supplies
○ Assist with projects and process improvements
Key Competencies
● Exceptional customer service / hospitality mindset
● Strong communication & interpersonal skills
● Ability to handle sensitive/confidential information with discretion ● Adaptability + multitasking in fast-paced environments
● Problem-solving / solution-oriented thinking
● Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) ● Continuous improvement mindset
Qualifications
● Bachelor’s degree (any field)
● 3–4+ years experience in:
○ Corporate hospitality OR
○ High-end service (luxury hotel, retail, concierge, etc.)
● Strong proficiency in:
○ MS Office + Google Suite
○ Ability to learn new systems (visitor mgmt, call center tools)
● Valid CA driver’s license
Work Conditions
● Fully onsite (5 days/week) – South San Francisco
● Shift options:
○ 7:00 AM – 4:00 PM
○ 8:00 AM – 5:00 PM
● Mandatory:
○ Bi-weekly Thursday meetings (until ~6:30 PM)
○ Team meetings + safety certification (within 6 months)
● 12-month commitment required
● No relocation or remote option