M365 Trainer

Location: 446 West
Crogan St., Lawrenceville, GA 30046 On-Site local only

This position will be
required to report on-site.

Any Visa

In person
interview

Position Description:

The MS365 Technical
Trainer Specialist will lead the development and delivery of a technical
training program for Gwinnett County employees that is focused on the Microsoft
365 applications and tools utilized within our organization. The role requires
expertise in Microsoft Office 365 Suite, including Microsoft Teams, OneDrive,
SharePoint, and other related products. The MS365 Technical Trainer will be
responsible for assessing training needs, designing curriculum, creating
training materials, conducting training sessions, and evaluating program
effectiveness. This is an on-site role at our location in Lawrenceville,
Georgia.

Minimum Experience
and/or Qualifications:

• MCT (Microsoft
Certified Trainer) Certification

• 3 years of equivalent
work experience

Preferred Experience
and/or Qualifications:

• 5 years of equivalent
work experience

• CTT+ (Certified
Technical Trainer) Certification

• Degree in information
technology or related field

• Experience developing,
implementing, and evaluating training programs

• Strong knowledge of
Microsoft Office365 Suite

• Familiarity with
Windows 11, Microsoft Edge, iOS, Android, and SharePoint 365

• Demonstrated ability
to plan, coordinate, and lead training programs

• Excellent
communication, organizational, and time-management skills

Responsibilities:

• Develop technical
training programs focused on Microsoft 365 applications

• Design curriculum and
create training materials tailored to organizational needs

• Conduct training
sessions, webinars, and workshops for individuals and groups

• Evaluate training
program effectiveness and make continuous improvements

• Mentor other
instructors on MS365 subject matter and course delivery techniques

• Stay updated on MS365
roadmap and releases

• Provide end user
support for MS365 applications as needed

Skills and Competencies:

• Strong working
knowledge of MS365 applications and tools

• Excellent presentation
and interpersonal skills

• Ability to explain
complex technical concepts in a clear and engaging manner

• Proficiency in
Microsoft Office Suite or related software

• Exceptional customer
service orientation

• Ability to work
independently and meet deadlines

• Attention to detail
and strong organizational skills