Production Support Engineer

Job#: 3055881
Job Description:
Production Support Engineer
Location: Chandler, Arizona (Onsite)
Role Overview
We are seeking a Network / System Engineer to perform Level two production support tasks. The role involves working within a global team, providing on-call support to triage problems, and coordinating with various support teams across the organization. This position requires strong analytical, troubleshooting, and communication skills to manage incidents, problems, and changes effectively.
Key Responsibilities

• Provide Level two production support and manage related tasks.
• Handle on-call responsibilities for triaging problems and coordinating with support teams.
• Execute activities related to incident management, problem management, and change management.
• Work with Oracle/PL SQL, Unix/Linux, Autosys, and JIL scripts.
• Utilize networking and Windows basics for troubleshooting and support.
• Collaborate with a global team, demonstrating effective communication and interpersonal skills.

Required Qualifications
Experience: 3 to 5 years of overall experience in a production support environment.
Technical Skills: Oracle/PL SQL, Unix/Linux, Autosys, JIL script, and basic knowledge of Windows/networking.
Preferred Qualifications

• Experience with Splunk, ServiceNow, and mobile application support.
• Proficiency in Python, Jira, Tableau, and SQL.
• Knowledge of automation skillsets.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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