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IT Support Engineer

Focus Cloud Americas LLCSan Jose, CA🇺🇸United StatesPosted 19 Aug 2026

Why This Role Stands Out

Advance your career in a cutting-edge AI and robotics company by providing essential IT support for their global teams, with a focus on macOS and iOS environments. If you are a proactive, people-focused IT professional eager to develop your skills in a dynamic, international setting with hybrid flexibility, this is an excellent opportunity for you to explore.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Join a cutting-edge robotics and artificial intelligence company at the forefront of innovation, with dynamic ties to the tech and automotive industries.

We’re looking for a proactive and people-focused IT Support Engineer with a strong focus on macOS and iOS environments to provide exceptional 1st and 2nd line support across their international teams.

This role offers a unique opportunity to be part of a fast-paced, high-tech environment—and includes international travel to support the business''s global teams and operations.

Below is an outline of the key skills that will be essential for this person:

End-User Support

  • Provide timely technical assistance with a primary focus on macOS laptops and iOS mobile devices, alongside Windows and Linux support.
  • Troubleshoot macOS- and iOS-specific hardware and software issues, escalating where necessary.
  • Manage onboarding and offboarding tasks, including Apple hardware setup and account provisioning.

IT Systems & Tools

  • Maintain and monitor endpoint management systems (e.g., MDM for Apple devices, patching, asset inventory).
  • Assist with configuration and maintenance of business tools (e.g., GSuite, Slack, Jira).
  • Support access control and identity management systems (SSO, MFA, user permissions).

Network & Infrastructure

  • Conduct basic troubleshooting for network issues (Wi-Fi, VPN, wired).
  • Help manage A/V equipment in meeting rooms, including Google Meet and Microsoft Teams setups.

Documentation & Process

  • Contribute to internal IT documentation and the knowledge base, especially around macOS and iOS best practices.
  • Track and resolve IT issues via our ticketing system (e.g., Jira, ServiceNow).

Team Collaboration

  • Partner with IT, Security, and Facilities teams to support seamless daily operations.
  • Assist in company-wide IT initiatives and system rollouts.

Skills & Experience

  • 1–2 years in an IT support or systems administration role (internships/apprenticeships welcome).
  • Strong hands-on experience with macOS and/or iOS in a support capacity.
  • Comfortable working with macOS and/or Linux operating systems.
  • Basic understanding of networking (IP, DNS, DHCP, VPN).

Skills

MFA
Robotics
SSO
DNS
Jira
iOS

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