Service Technician I

Service Technician I | Hartford, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions dedicated to protecting, connecting, and optimizing businesses. With a global presence and a commitment to client experience, this organization empowers over 13,000 colleagues worldwide with cutting-edge health, safety, and security solutions. They are known for their comprehensive portfolio of video, access, intrusion, fire, and integrated systems.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues both individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately through a digital change control tracking system.
• Produce quality technical documentation for both technical and non-technical audiences.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a 60% match up to 6% of salary.
• Paid time off and company-provided vehicle, laptop, and cell phone.

Apply via Haystack today!