Community Health Worker - San Francisco (Bilingual)

The Opportunity

The Community Health Worker (CHW) will support members with complex medical and social needs with managing their own health and wellbeing. CHW will assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences. This role offers the opportunity to work alongside Akido’s proprietary technology, including AI-guided tools that support structured medical investigation and informed clinical decision-making. This role requires travel into San Francisco for in-person outreach and providing care to patients.

What you’ll do

• Manage a caseload of patients. This includes completing assessment forms with them, developing care plans for patients (with patients and clinical teams), and carrying out activities according to the care plan.
• Utilize Scope AI, Akido’s AI-guided medical investigation platform, to support structured clinical assessments, surface relevant insights, and enhance diagnostic decision-making in collaboration with providers.
• Build rapport with patients with a goal of increasing the likelihood of positive behavior changes.
• Coach patients to minimize risks associated with the identified common health conditions and behaviors.
• Accompany members to medical and social services appointments.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services. Follow up with members and serve as a member advocate.
• Introduce systems to promote self-management & self-efficacy.
• Document information from every encounter in designated information systems.
• Outreach and engage with eligible patients to enroll them into the Akido ECM Program.
• Other duties as assigned.

Who you are

• High School Diploma or equivalent
• Bilingual in English and Spanish strongly preferred
• 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs)
• Ability to work in a dynamic, outdoors environment
• Ability to work independently as well as part of a team
• Ability to prioritize multiple and competing tasks
• Ability to communicate effectively, including articulating one’s own relevant personal experiences
• Excellent oral communication skills, as well as strong interpersonal skills
• Ability to use computers to document information into case management software
• Travel 50-75% – must have a valid driver’s license, automobile insurance and reliable transportation

Benefits

• Health benefits include medical, dental and vision
• Paid sick time in accordance in CA law.
• Accrued paid time off (PTO)