ServiceNow Technical Consultant

As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.

Qualifications

• Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)
• Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one
• Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration
• Recognized expertise in AI/agentic solution design within the organization
• Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks
• Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection
• Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms
• Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution