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Patient Experience Coordinator

Lattimore Physical TherapyRochester, New York🇺🇸United StatesPosted Sep 4, 2026

Why This Role Stands Out

This role at Lattimore Physical Therapy offers a fantastic opportunity to be the vital face of a busy practice, streamlining operations and directly impacting patient care through excellent organizational and communication skills. If you are a dependable, hard-working, and detail-oriented individual with experience in medical front desk operations and insurance verification, you will thrive in this dynamic, on-site position that provides a comprehensive benefits package. Apply today to become an integral part of a supportive team and enhance your career in healthcare administration.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Rochester, New York, United States
Posted
4 weeks ago
ComplianceHIPAAPhysical Therapy

Job Description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

  • Excellent organizational skills with high attention to detail.
  • Excellent written and verbal communication skills.
  • Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

  • Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
  • Schedule and confirm patient appointments.
  • Answer telephones
  • Collect patient information and verify insurance coverage.
  • Scan documents
  • Routes faxes and electronical records.
  • Knowledge with HIPAA and privacy compliance laws.
  • No-fault and workers' compensation claim verification and follow ups
  • Complete medical records request
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
  • Required to work a flexible schedule, days, evenings.
  • Medical Front Desk Receptionist: 1 year (Preferred)
  • Verification of Insurance: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)
  • 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Life Insurance and AD&D
  • Long Term Disability
  • Clothing Allowance
  • Employee Assistance Program
  • Personal Training and Gym Discounts
  • Financial Wellness Programs
  • Hotel and Travel Discounts