Customer Support Specialist

FULL TIME POSITION Monday to Friday 8am to 5pm. $20/hour.

Florida Window and Door is the 19th largest Home Improvement company in the Nation! We serve the state of Florida, specializing in the installation of residential Impact Windows and Doors.

We are currently looking for a Customer Support Specialist who thrives on building strong relationships and delivering exceptional service. This role is ideal for someone who enjoys heavy phone communication, is detail oriented, and takes pride in helping customers feel informed and supported throughout their project journey.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, providing clear, accurate, and friendly updates.
• Use our internal client database to retrieve project information. Coordinate with internal departments to gather and relay project details to our customers. Update client database with information communicated to our customers.
• Compose and send professional responses to customer inquiries using Outlook.
• Accurately complete permit application forms for various municipalities and counties, ensuring all customer and property information is correct and current.
• Mail out permit documents to customers for signatures and track their return.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 2 years of general office/clerical experience.
• Preference for experience in customer service via phone, email, and in-person in an office setting.

Required Knowledge, Skills, and Abilities:

- Strong command of business English, spelling, and grammar.

- Proficient in word processing and data entry.

- Experience using a CRM platform

- Ability to compose accurate and effective correspondence.

- Excellent interpersonal skills and ability to work collaboratively.

- Preference for candidates with basic knowledge of construction business processes.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance