Commercial Services Specialist

Shore United Bank is hiring a full-time Commercial Services Specialist to join our team. The Commercial Services Specialist is responsible for supporting the delivery, implementation, and ongoing servicing of commercial treasury and cash management products that help business customers manage their banking and payment needs. This role serves as a key operational and client support partner, working closely with Commercial Services Officers, sales teams, customers, and internal departments to ensure a seamless customer experience and effective product utilization. By facilitating service implementation, resolving issues, and maintaining accurate documentation and compliance standards, the position helps drive customer satisfaction, operational efficiency, and fee income growth. As a customer-facing operational support role, the Commercial Services Specialist contributes to the successful execution of the Bank's commercial services strategy and overall business objectives.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Assists sales team to generate fee income in support of individual and bank goals by providing needed support regarding treasury/cash management products and services to new and existing customers.
• Provides treasury/cash management services product and service support to commercial bank customers. Assists bank sales personnel with client discussions and on-site demonstrations involving treasury/cash management product and service selection if needed.
• Implements services for customers, handles customers’ requests for service and identifies customer issues that require research and follow through.
• Provides customer training for treasury/cash management products.
• Maintain strong audit practices, logs of tasks performed including implementations and calls, and complete documentation of actions.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Location: Felton Branch - 120 W. Main St., Felton, DE 19943

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily
• Ability to work in a fast-paced environment
• Strong communication skills
• Strong knowledge of bank products and services desired, but not required.

Compensation:

• The pay range for this position is $21.00 to $26.50 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.