User Study Technician iOS/macOS

Job Title: : User Study Technician iOS/macOS Location: Cupertino California

12+Months Contract

Role Descriptions:
a. Proficient with iOS and macOS devices; competent using Terminal to execute command-line scripts.
b. Excellent verbal and written communication skills; strong organizational ability with meticulous attention to detail.
c. Demonstrated experience conducting in-person research sessions.
d. Experience troubleshooting computers and/or consumer electronics (preferred / nice to have).

Job Description:

• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol
• Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary
• Provide a positive, high-energy experience for all participants
• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
• Gather quantitative data from study devices and equipment, validating the fidelity of captured data
• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects
• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts
• Set up and break down study session areas daily
• Oversee study environment setup and communicate maintenance needs accordingly
• Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics
• Manage user study participant correspondence, recruitment, and scheduling
• Discuss data collection plans, issues and next steps with data consumers
• Proactively work with data consumers to streamline and improve data collection processes
• Assist with basic data processing and visualizations
• Distribute surveys, review, and collect survey responses and other feedback
• Support additional user study data collection efforts
• Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program
• Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project