Inside Sales Representative - Rehash / Warm Leads

ARS-Rescue Rooter seeks an Inside Sales professional to drive revenue by re-engaging past residential customers and converting warm leads for HVAC, plumbing, and electrical services. In this phone-based role, you'll handle inbound and outbound calls, explain service options, and schedule appointments with a focus on safety, integrity, and customer satisfaction. You'll use CRM tools to track activity, follow standardized scripts, and meet or exceed sales and conversion targets. ARS-Rescue Rooter offers stable, year-round work, paid training, benefits, and clear paths for advancement within a national service leader.

Responsibilities

• Handle inbound and outbound calls to past and prospective residential customers
• Re-engage ("rehash") declined or unsold estimates to close additional work
• Qualify leads, explain service options, and present pricing clearly
• Schedule appointments for HVAC, plumbing, and electrical services
• Use CRM/tools to document calls, follow-ups, and outcomes accurately
• Meet or exceed daily, weekly, and monthly sales and conversion targets
• Collaborate with service technicians and dispatch to optimize scheduling
• Follow standardized scripts and sales processes to maximize close rates
• Provide excellent customer service aligned with safety-first culture
• Participate in ongoing sales and product training to improve performance

Required Skills

• Inside sales
• Call center operations
• CRM software usage
• Lead qualification
• Appointment setting
• Basic HVAC/plumbing/electrical service knowledge
• Sales scripting and rebuttals
• Data entry and documentation
• Upselling and cross-selling
• Time management