Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Springfield, Virginia, United States
CRMCross-sellingInside SalesUpselling
Job Description
ARS-Rescue Rooter seeks an Inside Sales professional to drive revenue by re-engaging past residential customers and converting warm leads for HVAC, plumbing, and electrical services. In this phone-based role, you'll handle inbound and outbound calls, explain service options, and schedule appointments with a focus on safety, integrity, and customer satisfaction. You'll use CRM tools to track activity, follow standardized scripts, and meet or exceed sales and conversion targets. ARS-Rescue Rooter offers stable, year-round work, paid training, benefits, and clear paths for advancement within a national service leader.
Responsibilities
- Handle inbound and outbound calls to past and prospective residential customers
- Re-engage ("rehash") declined or unsold estimates to close additional work
- Qualify leads, explain service options, and present pricing clearly
- Schedule appointments for HVAC, plumbing, and electrical services
- Use CRM/tools to document calls, follow-ups, and outcomes accurately
- Meet or exceed daily, weekly, and monthly sales and conversion targets
- Collaborate with service technicians and dispatch to optimize scheduling
- Follow standardized scripts and sales processes to maximize close rates
- Provide excellent customer service aligned with safety-first culture
- Participate in ongoing sales and product training to improve performance
Required Skills
- Inside sales
- Call center operations
- CRM software usage
- Lead qualification
- Appointment setting
- Basic HVAC/plumbing/electrical service knowledge
- Sales scripting and rebuttals
- Data entry and documentation
- Upselling and cross-selling
- Time management
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