Senior ServiceNow Platform Lead

Job Title: Senior ServiceNow Platform Lead

Job Location: Raritan, NJ

Job Type: Contract

Pay Range: $51.00hr - $56.00hr

Job Overview:

The ServiceNow Platform Lead requires a minimum of 10+ years of relevant ServiceNow experience, with at least 15 years of total IT experience in ServiceNow operations. The candidate will be responsible for leading ServiceNow operations, supporting system architecture, managing technical development, and guiding stakeholders on ServiceNow solutions and best practices.

Responsibilities:

• Handle escalations, participate in escalation meetings, and maintain a solution-oriented approach in decision-making.
• Consult and guide the organization on best practices and solutions for new requirements, problem statements, and the ServiceNow roadmap.
• Manage a team of ServiceNow resources working remotely and across different time zones.
• Support the implementation, administration, configuration, and development of the ServiceNow tool.
• Perform extensive scripting, tool configuration, design work, technical configuration, and deployment within ServiceNow.
• Develop on the ServiceNow platform, including creating and customizing core applications such as Incident, Problem, Change, Service Catalog, and workflows.
• Implement system/process automation (Orchestration) and system integrations using web services and web-based technologies such as XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.
• Utilize programming languages including JavaScript, CSS, HTML/HTML5, or AngularJS for ServiceNow development.
• Participate in ServiceNow development using Agile/Scrum methodology.
• Communicate fluently with client stakeholders.
• Administer a ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions requiring revisions.

Preferred Skills:

• Understanding of Configuration Management as it relates to ITIL.
• Experience in new ServiceNow scoped applications, Virtual Agent, Performance Analytics, Automated Test Framework (ATF), Predictive Intelligence, Agent Workspace, and Mobile app.
• Web Services Integration experience using SOAP, REST, JSON, and JDBC.
• Experience implementing systems using the Agile/Scrum methodology.
• Fundamental knowledge of networking including TCP/IP ports, firewalls, network protocols, and IP networks.
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and team members.
• Minimum ServiceNow CSA or CIS certification.
• ITIL certification, CIS, CAD, or CTA ServiceNow certification is an advantage.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities