Content Designer IV

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

¥ Manage, create and find opportunities to streamline customer success
content including but not limited to transactional emails, Customer
Support templates, user documentation and help FAQs
¥ Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
¥ Own user acceptance testing for email templates
¥ Maintain documentation and versioning for email content
¥ Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
¥ Uphold and help us evolve StubHub’s content standards, including terminology, voice and tone
¥ Understand the global content lifecycle (translation, adaptation,
and other systems), and partner with the teams that manage it
¥ Work well in Agile/Lean UX, remote, and cross-functional environments
¥ Execute project work quickly and efficiently – ours is a culture
that prides getting stuff done as well as being creatively brilliant
¥ Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
We’ll also expect you to become proficient in the StubHub
product-development lifecycle and related processes. Additional
responsibilities will be defined by your manager.
Job Requirements
¥ Excellent, highly creative communication and critical-thinking skills
¥ At least 5 years of professional writing experience, with 3 years writing web and mobile content
¥ Ability to conceptualize and write effectively with minimal direction
¥ Ability to collaborate effectively in cross-functional design and product teams
¥ Ability to manage multiple projects in a fast-paced environment
¥ Experience in Agile UX environment preferred
¥ Professionalism in all aspects of daily work
¥ Experience with branding and writing both marketing and interaction content a plus

Education: Bachelor’s Degree or Equivalent in English, Journalism, Communications, Marketing, HCI, or related field

All your information will be kept confidential according to EEO guidelines.