Desktop Engineer - 3rd Shift

Title: Desktop Consultant 3rd Shift 

Schedule: Tuesday to Saturday, 12:00 AM–8:00 AM
Interview: Phone and In-Person

Job Description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Key Responsibilities:

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Required Skills and Experience:

• College degree and/or 4-6 years'' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory & Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

Required Skills / Experience Matrix: