Merchant Services Coordinator

Job Summary:

Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Responsible for coordinating and directing UCSF merchant services activities aka electronic payment processing.  Point of sale systems, credit and debit card processing, and payment gateway financial activity.  This position is also involved in developing, modifying and executing policies that affect immediate operations and may also have organization-wide effect.

Department Summary:

The UCSF Controller’s organization delivers full accounting services and related systems for faculty, staff and students, UCSF Foundation, all University departments and any outside entities who have a business relationship with the University. Services provided include General Ledger, Capital and Cash Accounting, Payroll, Student Loan Billing and Collections, Sponsored Research Accounting, and a Customer Service Center. The office uses sophisticated technology to account and report on UCSF financial activity. The candidate should have a firm understanding of accounting systems in a large and complex environment.
The Cash and Controls unit is a major unit of the Controller’s office. The unit is responsible for managing bank account activity, incoming payments and related compliance and internal controls for UCSF campus. In addition, this unit participates in the development, implementation, and training for new systems or processes, and provides customer support to the UCSF community who utilize our services and systems, including PeopleSoft General Ledger and interpretation of UC policies, procedures, and acceptable accounting practices.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
60		Develop, implement, and manage electronic payment procedures and business processes for establishing new merchants and closing merchant accounts Manage business/financial reports for Controller’s Office and merchants to track, analyze, and monitor payment processing information Coordinate with Cash and Control team to accurately record credit card transactions in the General Ledger Develop, implement, and manage UCSF PCI Security Awareness training in relation to financial compliance concerns and monitors compliance with UCOP BUS-49 Manage equipment inventory related to merchant accounts, credit card terminals and swipe machines; ensure equipment is accurate and up to date in order to mitigate unnecessary risk exposure Primary contact for departments and ongoing guidance, training and support, and resolve issues
30		Thoroughly understand and evaluate card processing options, including e-commerce, and related technologies; acts as financial operations liaison with card processing companies and third-party service providers Lead role in developing and improving the PCI governance program relating to financial compliance Evaluate payment card technologies and assess viability of adopting new technologies and processes to reduce financial compliance burden Perform monitoring activities with departments, software application and system infrastructure owners to identify deficiencies in controls in the PCI and refining the PCI governance program required to meet DSS compliance standards Collaborate with University of California Office of the President, UCSF Health, other UC campuses and throughout the UCSF organization to identify possible improvements and consult on viable payment card solutions that minimize the University's risk Update documentation in consultation with other stakeholders (IT, Legal, etc.) to align with the latest PCI DSS requirements Working with technical counterpart in IT security in obtaining the PCI vulnerability management report and remediating any findings relating to financial compliance
15		Other duties as assigned Special projects to improve business processes Ad hoc reports
0%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required:

• Bachelor's degree in business, information systems, or a related field and/or equivalent experience/training
• 3 or more years of experience with managing financial compliance policies and procedures, Data Security Standards and NACHA operating rules relating to electronic payments PCI
• 3 or more years of experience on incoming payment services offerings, establishment and monitoring of customers, and day-to day oversight of merchant accounts and related financial activity
• Familiarity with standards and frameworks such as PCI, NIST, HIPAA and relevant International Standards Organization (ISO)
• Strong skills in indentifying and leading process improvements; ability to use critical thinking, sound judgment, and decision-making skills to creatively solve problems.
• Demonstrated experience with improving business processes and procedures, to ensure efficient and effective internal controls, data integrity and compliance with internal and external policies and requirements.

Preferred:

• Ability to communicate effectively in written and oral forms with senior management, faculty, staff, managers and technical staff. Excellent interpersonal and communication skills.
• Ability to develop solutions that meet the needs of customers with diverse skill sets in a decentralized environment.
• Experience reporting to management on financial risk, vulnerabilities, and other operational security exposures

• Payment Card Industry Professional (PCIP)