Laptop Imaging Technician

Overview
We're seeking a detail-oriented, hard-working Laptop Imaging Technician for a fast-paced, high-volume environment. You'll image and configure Windows laptops in bulk, ensuring every device meets company standards and is ready for deployment.
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Key Responsibilities
•    Image and configure Windows laptops in bulk using SCCM task sequences (initiation only)
•    Perform first-time setup on new laptops, including required software and configuration
•    Support laptop refresh projects — device replacement and data migration
•    Conduct QA/QC on all imaged laptops
•    Troubleshoot imaging issues (e.g., PXE boot failures), document findings, and escalate as needed
•    Accurately update tickets and asset management systems
•    Wipe retired assets and coordinate returns to leasing companies
•    Move and organize laptops on a large imaging bench (up to 60 laptops at a time)
•    Schedule repairs with hardware vendors and process asset return packages
•    Collaborate as part of a 5-person team; provide high-volume service without sacrificing quality or attention to detail
•    Perform other duties as assigned
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Required Qualifications
•    Experience with Windows laptop imaging (SCCM task sequence experience preferred)
•    Ability to lift at least 50 lbs and move quickly between workstations
•    Strong troubleshooting and problem-solving skills
•    Excellent communication skills; works well in a team
•    Fast/touch typing preferred
•    High attention to detail; able to follow instructions precisely
•    Must be able to work 100% onsite in Downers Grove, IL
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Preferred Certifications
•    CompTIA A+
•    Microsoft Certified: Modern Desktop Administrator Associate
•    Microsoft Certified: Windows Client
•    Other industry-recognized IT certifications
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Ideal Background
Hands-on experience in IT support, desktop deployment, or similar technical roles.
Dress Code
Business casual required.