Czech Speaking Customer Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the global business services sector. As an industry leader, we specialize in facilitating career-defining moves, ensuring our candidates find success within the most dynamic and innovative organizations across Europe.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Customer Support Specialist position in Bulgaria. This role is ideal for those looking to excel in the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe’s fastest-growing business hubs among our portfolio of Czech-speaking jobs.

Key Responsibilities

• Deliver exceptional omnichannel support to clients in the Customer Support Services industry.
• Resolve complex customer inquiries via phone, email, and live chat in native-level Czech.
• Maintain a deep knowledge base of products to ensure accurate and timely issue resolution.
• Collaborate with international teams to enhance service delivery standards.
• Document all interactions within the CRM system with precision and attention to detail.
• Act as a brand ambassador, ensuring a premium service experience for all stakeholders.
• Contribute to team goals by achieving key performance indicators (KPIs) related to customer satisfaction.

• Native or fluent Czech (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Strong interpersonal skills with a passion for the Customer Support Services industry.
• Previous experience in a professional office environment or BPO sector is considered an advantage.
• Ability to relocate to Sofia for this Czech Speaking Customer Support Specialist position in Bulgaria.
• Proven track record of success in high-paced, target-driven environments.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means embracing a rich cultural tapestry where history meets modernity. With its stunning mountainous landscapes and sunny climate, Bulgaria offers an exceptional quality of life and a welcoming atmosphere for professionals seeking international growth. Experience the perfect blend of a low cost of living and a high-end social life that makes Bulgaria a top destination for ambitious expats.

Relocating to Sofia is a seamless experience, especially when supported by our full relocation package. You will find that life in Bulgaria is defined by delicious cuisine, an energetic nightlife, and a thriving expat community that makes adapting to your new home incredibly rewarding. Join the many professionals who have already chosen Bulgaria as their base for a brilliant career in Customer Support Services.

How to Apply

If you are ready to take the next step in your career with this Czech Speaking Customer Support Specialist position in Bulgaria, we invite you to Apply Now. Our team at Mercier Consultancy Group is eager to review your application and discuss your future. We look forward to hearing from you!