Why This Role Stands Out
This Service Engineer role at Abbie IT Mart offers a fantastic opportunity to gain hands-on experience with cutting-edge technology within a growing international enterprise. You'll thrive here if you are eager to provide excellent customer service, resolve technical challenges, and contribute to a dynamic team recognized for its industry expertise. Apply today to kickstart your career in a role that values your dedication and offers exciting growth prospects.
Quick Overview
Job Description
ABBIE IT MART is a high-tech enterprise in the IT industry and media industry, headquartered in bangalore, the famous silicon resin India.Since its inception in 2014, we have developed major products and services in various fields including media, games and live broadcast, and will focus on the whole Aisan market.To this day, we have established bases in India, Bangladesh and China.In addition, most of our core team members have worked for fortune 500 companies and the world’s top IT companies. We welcome all our esteemed customers and members to join us!
- 1) Execute installations, modifications (including upgrades), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
2) Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs) To provide all after-Sales services to Customer
3) Responsible to secure Customer Satisfaction by providing prompt Services
Accountable for effective technical support to recover from System failures and preventative maintenance
4) Performs timely reporting to Team leader on the jobs assigned.
5) Responsible for follow up and closing of customer service issues
6) Knowledge of Maintenance & servicing of Control Systems
7) Customer interaction/relationship skills
8) Resolving complaints/interacting
Travel Allowances
Incentives
plus other company benefits as per policy