Hotel Reservations Support Specialist – Remote

Key Responsibilities

Research hotels, resorts, and accommodation options based on client preferences and needs
Assist clients with availability, reservation options, and booking details
Coordinate accommodations and related vacation components when requested
Review reservation information for accuracy prior to confirmation
Communicate professionally with clients throughout the planning and booking process
Assist with reservation updates, changes, and general questions
Maintain organized client and booking records
Utilize approved reservation platforms and industry resources
Stay informed about properties, destinations, promotions, and booking procedures
Provide attentive follow-up and personalized client service

Qualifications

Strong communication and customer service skills
Excellent organization and attention to detail
Comfortable researching and comparing information online
Ability to work independently and manage time effectively
Basic computer and internet proficiency
Willingness to complete training and learn reservation systems
Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required
Must be 18 years of age or older
Reliable computer and internet access

What Is Provided

Fully remote work environment
Flexible scheduling
Training and ongoing educational resources
Access to reservation and planning tools
Industry and supplier resources
Supportive professional environment
Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences