Quick Overview
Job Description
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ญ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ญ๐ฌ-๐ฎ๐ฌ ๐๐ฃ๐)
Experience: 2+ yrs
Location: mumbai
Job Type: Full-time
We are looking for a technically strong and customer-focusedย Technical Account Managerย to manage strategic customer relationships and ensure successful adoption, integration, and ongoing use of technology solutions. The role combinesย technical account management, customer success, API integration, troubleshooting, and cross-functional coordination.
The ideal candidate will act as a trusted technical partner for customers, understanding their business and technology requirements, coordinating integrations, resolving technical challenges, and ensuring a smooth customer experience throughout the engagement lifecycle.
Key Responsibilities
- Act as the primaryย technical point of contactย for assigned customers.
- Understand customer business processes, technology environments, integration requirements, and technical challenges.
- Lead and supportย API integrationย initiatives between customer systems and technology platforms.
- Gather integration requirements and translate them into clear technical specifications.
- Work with Engineering, Product, Implementation, and Support teams to plan and execute customer integrations.
- Support REST API integrations, authentication, data mapping, request/response structures, webhooks, and integration workflows.
- Troubleshoot API and integration issues by analysing logs, API responses, data flows, and system behaviour.
- Coordinate technical issue resolution and ensure timely communication with customers.
- Conduct technical discussions, integration walkthroughs, solution reviews, and implementation meetings.
- Support customers during onboarding, implementation, testing, deployment, and post-production phases.
- Monitor integration health and proactively identify potential technical issues or risks.
- Document integration requirements, configurations, technical issues, solutions, and customer-specific workflows.
- Translate complex technical concepts into clear explanations for business and non-technical stakeholders.
- Coordinate with internal teams to manage customer escalations, dependencies, and resolution timelines.
- Identify opportunities to improve customer adoption, integration reliability, and overall product usage.
- Support testing, UAT, release activities, and production deployments where required.
- Maintain strong customer relationships through proactive communication and technical guidance.
- Track customer issues, action items, and technical deliverables to ensure timely closure.
- Contribute to improving technical documentation, integration processes, and customer-facing resources.
What Makes You a Great Fit
- 2+ years of experienceย in Technical Account Management, Technical Support, Solutions Engineering, Implementation, Customer Success, or a related technical customer-facing role.
- Strong understanding ofย API integrationย and system-to-system connectivity.
- Hands-on experience withย REST APIs, JSON, HTTP methods, authentication, webhooks, and data mapping.
- Ability to understand API documentation and troubleshoot integration issues.
- Good understanding of application workflows, data flows, integrations, and technical dependencies.
- Experience working with Engineering, Product, Support, Implementation, or Customer Success teams.
- Strong troubleshooting and problem-solving skills with the ability to analyse technical issues systematically.
- Excellent customer-facing communication and stakeholder-management skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience managing multiple customers, integrations, technical requests, and priorities simultaneously.
- Strong ownership and follow-through with a proactive approach to customer issues.
- Comfortable working in a fast-paced environment and managing customer escalations effectively.
- Familiarity with API testing and debugging tools such asย Postmanย would be an advantage.
- Basic understanding of databases, SQL, SaaS platforms, CRM systems, or cloud-based applications would be beneficial.
- Strong documentation, organisational, analytical, and communication skills.
- A customer-first mindset with a strong focus on technical quality, reliability, and long-term customer success.