Technical Writer

Description:
Produces technical publications and communications to support the safe and effective use and servicing of client's Products.
Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats.
Gathers and organizes technical information from various sources.
Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers.
Reviews and analyses publication/labelling effectiveness and efficiency including verification/validation.
Follows established change control procedures.
Ensures publications adhere to established standards of style and format and meet regulatory requirements.
Reviews published materials and recommended revisions or changes in scope, format, and content.
Adheres to project timelines and communicates/escalates potential impacts to project schedules.
Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
Participates in special projects as assigned.
Perform other work-related duties as assigned.

Responsibilities:
Internal:
Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance,
Product Management/Marketing, Post Market Risk Management (PMRM), Information Technology (IT)

External:
Illustrators, Translation Vendors, Print/Media Vendors, External Manufacturers (OEMs)

Skills Required:
A minimum of an associate's degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required.
A minimum of 3 years of relevant work experience is required.
The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.
Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
Excellent written and verbal communications skills and strong computer skills are required.
Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring.

Preferred Skills:
A bachelor's degree is preferred.
Experience working in a regulated environment
Experience with content management systems, CSS and system design
Knowledge of animation tools and Java scripting
Experience working with translated publications
Experience in website design/authoring tools