Field Service Engineer

United Imaging Healthcare is a global medical technology company developing AI-enabled imaging, radiotherapy, life science, and intelligent healthcare solutions. Working at the forefront of the medical devices industry, the company supports healthcare providers with advanced technologies designed to improve clinical performance and patient care.

This role offers the opportunity to support critical imaging systems and contribute directly to the reliability and performance of equipment used in demanding healthcare environments. As a Field Service Engineer, you will play an important part in delivering technical expertise, building strong relationships with customers, and collaborating with engineering colleagues to resolve complex issues effectively.

Responsibilities

• Maintain all models specific to a modality (MRI / CT) in the assigned area.
• Perform total system-level troubleshooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status and maintain customer satisfaction.
• Share best practices.
• Maintain documentation of performed tasks.
• Supervise entrusted tools.
• Cooperate with the team of Engineers in Europe in solving technical issues.

Qualifications and experience

• BSC in Engineering; advantage.
• Qualified Technician/ Engineer or equivalent professional experience in medical devices; advantage: relevant Field Service experience.
• At least 3 years of CT or MRI experience.
• Prior experience communicating with hospital end-users and department managers about equipment status and troubleshooting.
• Valid driving license, active driving experience.
• Professional proficiency in English.
• Eligible to work in the UK.