IT Operations Specialist [212650]

Aquent is partnering with a leading company at the forefront of developing groundbreaking solutions in a highly dynamic and mission-critical industry. This organization is renowned for its innovative approach to real-time systems and operational excellence. We are seeking a talented individual to join their dedicated team and contribute to the technical backbone of their live operations, ensuring seamless performance and continuous improvement.

Are you a hands-on problem-solver with a keen eye for detail and a passion for optimizing technical processes? We are seeking an individual to play a pivotal role in supporting Technical Operations. You will directly influence the efficiency and stability of real-time systems while working within a secure, fast-paced operational environment. Your expertise will be instrumental in capturing, documenting, and enhancing the technical workflows that underpin live operations, making a direct and tangible impact on critical operations.

Operational Requirements

• Five days per week.
• Overnight shift: 11:00 PM–7:30 AM.
• The weekly schedule will include at least one weekend day.
• Candidates must be able to pass a background check for access to a secure facility.
• Candidates must be authorized to work in the United States without current or future sponsorship.

Primary Responsibilities

• Shadow and meticulously document live operational workflows, dependencies, and system interactions.
• Map complex technical processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Coordinate with cross-functional Operations, DevOps, Infrastructure, and Engineering teams to streamline workflows and enhance efficiency.
• Draft clear, concise process documentation and actionable improvement recommendations.
• Communicate technical findings and recommendations effectively to technical and non-technical stakeholders.

Must-Have Qualifications

• Strong technical documentation and analytical capabilities.
• Excellent communication and interpersonal skills, fostering collaboration across teams.
• Prior hands-on experience in at least two of the following areas:
  • Windows workstation support.
  • Real-time operations or command-center environments.
  • TCP/IP networking or systems administration.
  • Web application or infrastructure troubleshooting.
• Ability to work in a secure facility (background check required).

Nice-to-Have Qualifications

• Experience in a NOC/SOC/Operations Center or equivalent 24/7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfort collaborating effectively with technical infrastructure teams.
• 7+ years of relevant technical experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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