Salesforce Admin

Key Responsibilities

• Administer and maintain the Salesforce platform.
• Configure and customize Salesforce using declarative tools (Flows, Validation Rules, Approval Processes, Custom Objects, Page Layouts, Record Types, etc.).
• Create and manage users, profiles, permission sets, roles, and sharing rules.
• Design and maintain reports, dashboards, and analytics.
• Build and maintain Flow automations to streamline business processes.
• Perform data imports, exports, cleansing, and deduplication using Data Loader or similar tools.
• Troubleshoot Salesforce issues and provide end-user support.
• Collaborate with business users to gather requirements and implement scalable solutions.
• Manage security settings and ensure compliance with data governance standards.
• Coordinate with Salesforce Developers for advanced customizations and integrations.
• Support Salesforce releases, testing, and deployment activities.
• Maintain documentation for configurations, processes, and best practices.

Required Skills

• 4–8+ years of Salesforce Administration experience.
• Strong experience with:
  • Sales Cloud
  • Service Cloud
  • Flow Builder
  • Reports & Dashboards
  • User & Security Management
  • Data Management
  • Validation Rules
  • Approval Processes
  • Custom Objects & Fields
  • Page Layouts & Record Types
• Experience with Data Loader, Data Import Wizard, and Salesforce Setup.
• Knowledge of Salesforce security model.
• Experience with sandbox management and change sets.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.