Customer service expert

Customer Service Expert | Airdrie, United Kingdom | On-site

We're hiring on behalf of a globally recognized leader in customer experience management, renowned for its commitment to delivering exceptional service and its dedication to employee growth. This company is certified as one of the top workplaces in the UK and is passionate about making a difference for its clients and their customers.

The Role

• Support students and their families with university loan applications via inbound calls.
• Provide information and assistance regarding payments, eligibility, funding, and related queries.
• Play a crucial role in helping students secure financial support for their academic future.
• Handle a high volume of calls in a fast-paced contact center environment.
• Navigate multiple complex systems to assist customers efficiently.

What You'll Need

• Excellent people skills and a talent for building relationships.
• Strong PC skills and the ability to multitask across various systems.
• Resilience and determination to handle challenging calls effectively.
• Ability to actively listen, process information, and communicate solutions clearly.
• Flexibility to work shifts within business operating hours (Monday-Friday, 8 am-7 pm).
• Commitment to full attendance during training and the initial 4 weeks of employment.

What's On Offer

• Competitive hourly rate of £12.71.
• Comprehensive paid training program, including classroom-based instruction and a 2-week nesting period with dedicated support.
• Opportunities for internal career progression and fast-tracking your career.
• Access to a wide range of employee benefits, including an Employee Assistance Programme, Eye Care Vouchers, and target-driven incentives.
• Exclusive discounts through the "Perks at work WOW points" program, offering savings on retail, travel, entertainment, and more.

Apply via Haystack today!