Senior TAC Engineer

Experience: 4+ years

AppViewX is the only machine and agent identity security company built for the AI and quantum era, bringing together discovery, automation, control, and intelligence. The AVX Platform helps enterprises reduce risk by providing complete visibility and governance over every machine and AI agent identity, automating their lifecycle, controlling their access, and proving compliance at the speed business demands. Trusted by global enterprises across financial services, healthcare, and technology, AppViewX is recognized as a leader in the IDC 2026 MarketScape for Certificate Lifecycle Management and KuppingerCole’s 2025 Non-Human Identity Management Leadership Compass. For more information, users can visit appviewx.com.

Our Values:

Our values define how we work, make decisions, and deliver for our customers and each other. Some reflect strengths deeply engrained in how we work. Others represent the standards we are committed to building together.

• We Do What We Say: We own our commitments, communicate honestly about progress, and measure success by results, not activity.
• We Are Trusted Experts: We continuously build our expertise, offer candid guidance, and focus on the outcomes our customers and colleagues need.
• We Raise the Bar: We stay curious, challenge the status quo, take smart risks, and turn better ideas into meaningful results.
• We Win Together: We share information, debate openly, commit together, and recognize that our success is connected to the success of our customers and teammates.

If these values reflect how you want to work and contribute, you will find an opportunity to make a meaningful impact at AppViewX.

What will you be responsible for?

We are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customer inquiries, concerns and suggestions. You will optimize your platform to enhance smooth operations and experiences.

• Accountability in handling customer issues and driving them to closure.
• Being a technical expert in product upgrades and hotfix lifecycles.
• Effective troubleshooting and logical reasoning.
• Ability to handle escalated situations efficiently.
• Scale as an individual contributor quickly.
• Excellent collaboration skills and a team player.
• Knowledge base maintenance and contribution by creating documents for new issues faced.
• Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.
• Open to work in a 24*7 environment.

What do we require?

• 3+ years of hands-on experience with Linux (various distributions) and Windows Server environments.
• 3+ years of experience in Networking, Security, and Certificate Management platforms.
• Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
• 2+ years of experience working with Kubernetes for container orchestration and management.
• Experience working with NoSQL databases (MongoDB preferred).
• Practical knowledge of shell scripting or Python for automation and troubleshooting.
• Experience in Cloud environments such as AWS and Azure.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Good verbal and written communication skills for effective customer and stakeholder interaction.
• Certifications such as CCNA, Network+, RHEL, AWS, or Azure are an added positive.

What do we desire?

• Exposure to cloud platforms like AWS, Azure etc.
• Devops CI/CD pipeline experience.
• Supporting/troubleshooting java developed applications/products.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.