Systems Lead - Azure/.NET Production Support Engineer

Role: Systems Lead - Azure/.NET Production Support Engineer

Location: Houston, TX

Contract role

Interview Process: 3 internal video interviews -Note: will need to go onsite for an interview.

Responsible for triage, issue resolution, and minor configuration/code fixes to support mission-critical applications in a 24x7 production support model. This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and continuous service availability.

Key Responsibilities

• Provide L1/L2 production support for Azure-based enterprise applications.
• Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.
• Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
• Troubleshoot and resolve Power BI gateway/configuration errors.
• Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
• Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.
• Make minor configuration/code changes in .NET/C# under established guidelines.
• Ensure compliance with ITIL processes, including incident, problem, and change management.
• Collaborate closely with clients and internal teams to ensure high-quality support delivery.

Key Skills & Competencies

• Technical Expertise:
• Hands-on experience with Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Strong knowledge of .NET / C# development for configuration updates and minor fixes.
• Experience with ServiceNow or similar ITSM tools.
• Familiarity with monitoring tools for proactive issue detection.
• Production Support:
• Prior experience supporting mission-critical applications in a 24x7 model.
• Strong troubleshooting skills with ability to quickly identify root cause and apply fixes.
• Communication & Customer Engagement:
• Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation.
• Strong interpersonal skills with proven experience in customer-facing roles.
• Ability to manage client expectations and provide professional, timely updates during critical incidents.
• Domain & Process Knowledge:
• Awareness of ITIL framework and structured support processes.
• Experience in the Energy sector is a strong plus.

Tools & Technologies

• Azure Services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB
• Languages: .NET, C#
• ITSM: ServiceNow
• Reporting & Monitoring: Power BI, Azure Monitor, App Insights

Additional Requirements

• Willingness to work in shifts supporting 24x7 coverage.
• Strong ability to collaborate in global delivery environments (onshore/offshore model).