Business Analyst - Salesforce CRM

Business Analyst - Salesforce CRM

London. 4 days per week on site.
c£650 per day via Umbrella. Inside IR35.

We're looking for an experienced Business Analyst to support a major transformation programme focused on improving client onboarding and CRM processes for our banking client.

Key Requirements

• Strong Business Analyst experience on technology or business change programmes.
• Proven Salesforce CRM experience.
• Excellent requirements gathering and process mapping skills.
• Experience improving business processes and workflows.
• Ability to work with both business and technology stakeholders.
• Experience supporting testing and UAT activities.
• Financial services/banking experience

What You'll Be Doing

• Gathering and documenting business requirements.
• Working closely with stakeholders to understand current processes and identify improvements.
• Supporting Salesforce CRM enhancements to improve user experience and data quality.
• Defining requirements for system integrations and data feeds.
• Supporting workflow automation and process optimisation initiatives.
• Assisting with testing and successful delivery of solutions.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.