IT Helpdesk Support Technician

Job Title: IT Helpdesk Support Technician (12-Month Contract)

Location: London (Onsite – 5 Days per Week)

Contract: 12 Months

We are recruiting for an IT Helpdesk Support Technician to join a leading global organisation on a 12-month onsite contract in London. This is an excellent opportunity for an IT support professional who enjoys troubleshooting technical issues and delivering outstanding customer service in a fast-paced enterprise environment.

Key Responsibilities

• Provide first-line technical support for hardware and software issues.
• Respond to user queries and resolve desktop support incidents.
• Install software and perform remote hardware diagnostics.
• Monitor system performance and identify technical issues.
• Maintain accurate records of support requests, resolutions, and installations.
• Diagnose and resolve technical problems using documentation and diagnostic tools.
• Deliver excellent customer service while meeting support SLAs.

Required Skills & Experience

• Associate degree in a computer-related field or equivalent technical training.
• Previous 1 to 4 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows and Mac operating systems.
• Familiarity with desktop support tools and ticketing systems.
• Ability to work independently and prioritise multiple tasks.

Desirable Skills

• Experience with application support.
• Hardware deployment and technical setup experience.
• Knowledge of Multi-Factor Authentication (MFA).
• Experience supporting enterprise users.

If you have a passion for IT support and enjoy working in a collaborative, technology-driven environment, we'd love to hear from you.