IT Support Analyst

Technical Support Specialist 27k

Overview

A hands-on technical support role providing first-line assistance to both external customers and internal users - this is a hybrid role - 3 days in the office 2 from home.

The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required.

Responsibilities

• Provide first-line technical support to customers and internal users
• Troubleshoot, resolve, and document technical issues efficiently
• Offer technical guidance to commercial and operational teams
• Support basic IT tasks including device setup and user support
• Maintain strong product and system knowledge
• Test and prepare equipment to ensure it is deployment-ready
• Deliver training and create simple technical documentation
• Support connectivity-related requests
• Assist with equipment handling, despatch, and returns
• Participate in an on-call or out-of-hours rota where required
• Deliver a professional, customer-focused support experience at all times

Additional Information

• Broad, varied role combining technical support, IT assistance, and operations
• Other reasonable duties may be required in line with skills and experience