Why This Role Stands Out
This hybrid role offers an exciting opportunity to drive service excellence and operational maturity within a major federal government client, fostering significant career growth in IT service delivery leadership. You'll thrive here if you're adept at optimizing processes, mentoring teams, and leveraging data to achieve business-critical outcomes, making it a fantastic next step for experienced IT operations professionals. We encourage you to apply and explore this impactful opportunity!
Quick Overview
Job Description
Aurec is seeking an experienced IT Operations and Service Delivery Manager to lead governance, resilience, and service excellence for a major federal government client from Canberra. You will drive operational maturity, enable automation, and leverage data analytics to deliver business-critical outcomes.
The role focuses on leading incident and change processes, optimizing CMDB and asset management, and maturing supplier performance while mentoring teams to adopt continuous improvement
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