ITSM CMDB Lead, IT Asset Management

• Administer and maintain the Enterprise Service Management platform, ensuring availability, performance and reliability
• Configure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portals
• Support platform upgrades, testing, release deployments, vendor-led enhancements and environment management
• Monitor platform utilisation, system health and performance
• Administer and maintain Enterprise IT Asset Management across hardware, software, cloud and service assets
• Act as custodian of technology asset, configuration and service management data
• Ensure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilities
• Establish trusted data foundations supporting automation, analytics and AI-enabled service management
• Improve processes, systems, operational visibility and Enterprise Service Management capabilities across the organisation

Requirements

• Minimum 5 years' experience administering Enterprise Service Management, IT Service Management or Asset Management platforms
• Proven experience administering IT Asset Management processes, including asset lifecycle governance, discovery and reconciliation
• Strong understanding of ITIL Service Management principles and Service Configuration Management practices
• Experience developing reporting, dashboards and operational analytics
• Strong understanding of data governance, data quality management and information integrity controls
• Experience working with enterprise technology teams, vendors and stakeholders
• Highly developed analytical, problem-solving and stakeholder engagement skills
• Demonstrated experience managing or supporting a CMDB in a large and complex enterprise environment
• Previous exposure to healthcare operational environments is highly regarded but not essential
• Completion of all role-required pre-employment checks, including relevant immunisations
• Resume and cover letter required for application

Core Competencies

Demonstrates expertise in administering Enterprise Service Management and IT Asset Management platforms, with a strong focus on ITIL principles, data governance, and operational analytics. Proven ability to enhance service delivery and asset lifecycle management through effective process improvement and stakeholder engagement.

Highest-signal resume keywords

• Enterprise Service Management Administration
• IT Asset Management Processes
• ITIL Service Management Principles
• Data Governance and Quality Management
• CMDB Management in Complex Environments

ATS Optimization Keywords Hard Skills

• Enterprise Service Management
• IT Asset Management
• Workflow Configuration
• Reporting and Dashboards Development
• Data Integrity Controls
• Automation Routines
• Service Catalogues Management
• Performance Monitoring
• Change Management
• AI-Enabled Capabilities

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Stakeholder Engagement Skills

Industry Keywords

• ITIL
• Service Configuration Management
• Asset Lifecycle Governance
• Healthcare Operational Environments