Veterinary Receptionist

Here at the Oak Veterinary Group, we are looking for an experienced Receptionist to join our existing experienced Support Team to offer an opportunity for a Receptionist position at our Fishguard Practice with occasional cover at Haverfordwest & St David's Practices!

We are looking for a friendly, hardworking, and enthusiastic dedicated client centred individual, to become a part of our existing efficient Reception / Support Team to become the focal support for the Clinical Team & Clients at our Haverfordwest. Our busy Practices thrive in an environment of collaboration and effective teamwork.

Working Hours Between 8.00-7.00pm rota dependent - 1 late shift  to 7.00pm, 1 early shift starting 8.00am and 2 x 7.5hrs shifts & 1 half day shift (Fulltime position) Saturday Rota currently 1:5 8.00am -1.00pm time in lieu provided for Saturday's.

*Provide excellent Customer Care for our Clients and Patients efficiently in a calm manner

*Oversee bookings management, capturing client data and maintaining our Practice Management System daily

*Client Registration ensuring accurate record maintenance and observing client confidentiality

*Processing Client payments on appointment or dealing with initial follow up process.

*Retrieve & support prescription preparation protocol for our clients

*Assisting with routine daily debtor reports / queries and support with Pet Health Care Plan Administration / Routine Queries

*Some Administrative support with Insurance Client Claims Handling and Processing

*Maintaining the periodic cleanliness of the Waiting Areas and Consult Rooms and assisting with routine premises related tasks

*Stock management assistance including unpacking orders, stock rotation and ensuring correct storage and recording methods are in place.

*Confident to interact with domestic pets and general animal handling

*Perform other receptionist support duties as required

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers