Program Liaison

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Customized Assistance Services (CAS) helps Human Resources Administration (I-IRA) clients with health and/or mental challenges achieve the highest level of function and self-sufficiency by providing integrated clinical, vocational, and support services. CAS collaborates with governmental and non-governmental service providers to create and refine programs to maximize client outcomes.
Under the direct supervision of the Office Manager with some latitude for independent initiatives and judgment, performs clerical work to support CAS initiatives impacting community-based programs and other agencies. The incumbent facilitates provision of services to CAS customers contributing to the improvement of community-based services.
Customized Assistance Services (CAS) is requesting authorization to hire one (1) Clerical Associate III to function as the Program Liaison who will:
- Provide essential clerical support services to CAS program areas that require assistance with referrals for housing, psychiatric evaluations, and user support for CAS computer software programs. These are entered into ACCESS, AWARE, and other databases for processing and related work by the respective program areas.
- Respond to requests for information/services from a wide variety of agencies including city hospitals, state psychiatric centers, other NYC agencies and community-based programs.
- Process images and index SSI maximization consent forms; provide clients and social workers with status of NY/NY 2010E applications as well as housing search (vacancy list). Track and record doctors' travel usage. Directs callers to the appropriate department/unit. Maintains customer records.
- Maintain liaison with community organizations external to HRA and intra-agency program areas, centers, units. Responsible for networking, tracking, reporting, researching, and conveying information as needed.
Hours/Shift: 9:00am-17:00pm (Flexible)
CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.