Data Center Operations Technician

Amazon Web Services, Inc. is seeking a Data Center Technician to support the infrastructure powering AWS's global cloud. In this role, you will install, test, and maintain servers, networking gear, and cabling, execute rack/stack and decommissioning, and respond to incidents to restore service quickly. You'll monitor system health, follow strict security and change-management procedures, and document work in ticketing systems. Working in a fast-paced, on-site environment, you'll collaborate with engineers, learn AWS technologies, and help ensure high availability for millions of customers worldwide.

Responsibilities

• Install, configure, rack, and cable servers and network devices in AWS data centers
• Perform hardware diagnostics, repair, and replacement for servers, storage, and network equipment
• Monitor system and facility health, responding to alerts and incidents to restore service quickly
• Execute standard operating procedures, change requests, and maintenance activities safely and accurately
• Maintain inventory, asset tracking, and documentation for all equipment and work performed
• Collaborate with remote engineering and operations teams to support new deployments and upgrades
• Follow strict security, access control, and compliance policies within the data center
• Contribute to process improvements and automation opportunities to increase reliability and efficiency

Required Skills

• Server hardware installation and maintenance
• Linux system administration
• Windows Server administration
• Network troubleshooting (TCP/IP, DNS, DHCP)
• Cabling and rack/stack procedures
• Monitoring and incident response
• IT ticketing systems (e.g., Service
• Now, Jira)
• Scripting or automation basics (Python, Power
• Shell, Bash)
• Change management processes
• Hardware diagnostics and replacement