Desktop Support Specialist

Position Details

• Role: Service Desk Personnel
• Location: Nashville, TN (312 Rosa Parks Avenue)
• Work Arrangement: 100% On-Site (Must be local or reasonably close)
• Schedule: Monday – Friday, 8:00 AM – 4:30 PM CST (7.5 hrs/day)
• Interview Process: Either Webcam or In-Person

Key Technical Skills Required

• Active Directory Management: Password resets, account unlocks, OU navigation, and attribute lookup.
• ServiceDesk & Ticketing: Ticket assignment and lifecycle management using ServiceNow.
• iOS & Mobile Support: Setting up, deploying, and backing up/restoring iPads & iPhones.
• Printer Administration: Managing server and local print queues.
• Remote Support Tools: MSRA, RDP, MS Teams, and Cisco WebEx.
• Networking & Hardware: VPN, LTE, Wi-Fi troubleshooting, and hardware deployment.

Qualifications

• Experience: Prior IT Call Center experience preferred (handling up to 30 calls/day).
• Soft Skills: Outstanding customer service and interpersonal communication skills.
• Physical Requirement: Must be able to lift at least 50 lbs.