Senior Web Operations Engineer - Swindon

IT is a busy department and technology plays a key part in enabling the Trust to deliver on its strategic objectives. Our vision is to equip the Trust with the technology we all need to do our jobs confidently.

Working collaboratively with all areas of the Trust, we focus on delivering the Trust’s priority information services at pace, focusing on the needs of our people and supporters. We are continuously improving and securing Trust information services and take great pride in what we do.

Please note the advertised salary is inclusive of a 10,000k reviewable market supplement. Your base salary will be 50,000 and you will receive the market supplement as an allowance on top, taking the total pay to 60,000.

We work collaboratively across the Trust to deliver high-impact digital solutions at pace, always keeping the needs of our people and supporters at the centre of what we do. Our team is committed to continuous improvement, innovation, and the security of our digital services. We take great pride in the difference we make every day.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

Behind everything our Supporters see online, from our public websites and mobile application, is the Amazon Web Services (AWS) infrastructure delivered by the Digital Web Operations team. With a passion for automation, Infrastructure as Code (IaaC), resiliency and security at its heart, the team are responsible for deploying, managing and optimising servers, databases, services and applications across a range of environments from development to production.

We understand the big picture of how our systems relate to each other, facing and overcoming a broad spectrum of challenges using a breadth of tools and approaches. A culture of curiosity, problem solving, openness and pride in what we deliver is key to our success.

Our team brings together people with a variety of backgrounds, experiences and perspectives. We encourage ourselves and others to collaborate, to think big and strive to create an environment that supports not only our team members but the wider organisation too.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

You’ll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale;

• Experience of IT Operations, ideally both Web Operations and Dev Ops; release and deployment management, operational support (ITIL- incident, change management and problem), and monitoring of services.
• Experience in delivering, implementing, and administrating solutions utilising a variety of cloud infrastructure (AWS & Azure). Commercial off the shelf (COTS) and open source packages.
• Knowledge and experiencing of information security, GDPR, control and threat mitigation.
• Problem solving ability to debug complex distributed applications, services and databases.
• Strong track record of teamwork, collaborative working, communications and stakeholder management.
• A knowledge and interest in technology delivery and how this enables the Trust’s core purpose and strategy.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.