IT Support Analyst

Description

We are looking for an IT Support Analyst to provide onsite technical assistance for end users in Albuquerque, New Mexico. This Long-term Contract position is ideal for someone who enjoys solving desktop support issues, assisting with hardware and software needs, and delivering dependable customer service in a hands-on environment. The role offers the opportunity to support daily IT operations while building practical experience across devices, applications, and user support functions.

Responsibilities:

Deliver onsite desktop and technical support for staff by diagnosing and resolving day-to-day hardware, software, and access issues.

Set up, configure, and deploy end-user equipment, including desktop and laptop systems, peripherals, and related technology tools.

Install, maintain, and troubleshoot operating systems, productivity applications, and business software used across assigned departments.

Respond to service requests, assess user concerns, and provide timely solutions or escalate more complex problems when needed.

Support account-related tasks such as Active Directory updates, access assistance, and basic user administration.

Assist with system upgrades, device replacements, and rollout activities to ensure users remain productive during technology changes.

Create reports, summaries, and other support documentation using available system and database information.

Participate in routine technical analysis and help identify appropriate solutions based on operational needs.

Provide occasional after-hours or weekend assistance when required to support business continuity.

Other duties as needed

Requirements

Interviews are currently being conducted, for immediate consideration please apply

Associate's degree in information systems, computer science, business administration, or a related field; equivalent directly related experience may be considered in place of education.

At least 2 years of customer service experience supporting technology needs such as device setup, PC troubleshooting, or software/application support.

Practical knowledge of desktop hardware, software installation, troubleshooting methods, and end-user support best practices.

Experience working with technologies such as Microsoft environments, Microsoft Office 365, Active Directory, Dell devices, Mac computers, and deskside support tools.

Ability to evaluate user issues, identify root causes, and deliver clear, effective resolutions in a thorough manner.

Strong verbal and written communication skills with the ability to explain technical information to non-technical users.

Valid New Mexico driver's license or ability to obtain one by the start date.

Availability to work onsite in Albuquerque, New Mexico, with flexibility for occasional evening or weekend support as needed.

Background required prior to employment

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