Senior Product Service Engineer

We're seeking for an Senior Product Service Engineer for our direct client. Please review the below job Description and revert with your interest for the same.

Job details:

Role: Senior Product Service Engineer

Work Location: Minneapolis, MN / West Palm Beach, FL

Duration: 6 to 12 months

Must have

• Understand how the application works from a user perspective
• Talk to users and gather issue details
• Investigate support tickets and recurring problems
• Basic root cause analysis
• SQL queries to validate data and investigate issues
• Linux/Unix command line
• CloudWatch / Grafana monitoring tools
• AWS familiarity (S3, Lambda, Step Functions, CloudWatch)
• Ability to reproduce issues in a local/test environment
• Understanding of how bugs move through the SDLC process

Additional:

• Independently handle the more complex issues
• Better customer-facing communication
• Better root cause analysis
• Better understanding of the overall application
• Identify recurring issues and product improvement opportunities
• Help prioritize defects/enhancements based on customer impact
• Likely mentor junior team members
• Act as the escalation point for difficult issues

Experience: 5-8 years