EUC Hands & Feet Desktop Engineer

Scope of Work

1. End‑User Device & Asset Lifecycle Support

• Support new hire setup, deployment, and onboarding activities in coordination with the EUC team.
• Install, upgrade, repair, and replace EUC equipment, including desktops, laptops, monitors, and associated peripherals.
• Perform hardware refresh, device swaps, and secure decommissioning with proper handover for disposal.
• Provide replacement of non‑warranty assets as approved.

2. IMACD Services (Install, Move, Add, Change, Decommission)

• Perform IMACD activities for EUC assets:
  • New device installation and setup
  • Desktop and workstation moves
  • Device additions and re‑configurations
  • Hardware refresh and decommissioning
• Ensure asset tagging, relocation tracking, and documentation updates.

3. Incident, Task & Break/Fix Support

• Work on incidents and service requests related to End User Computing.
• Provide onsite break/fix assistance for EUC hardware and software.
• Diagnose and resolve incidents and problems associated with EUC equipment.
• Perform reactive troubleshooting to identify root causes and help prevent recurrence.
• Provide deskside support services as required.

4. Onsite EUC & End‑User Support (SLA‑Driven)

• Provide onsite operational and technical support to authorized users.
• Deliver services in accordance with defined SLAs for response and resolution.
• Provide VIP and executive support for:
  • Desktop and workstation devices
  • Display screens and video systems
  • Docking stations and communication devices
  • Printers, scanners, and wireless networking

5. Network Connectivity & Access Support

• Assist users connecting or attempting to connect to the corporate network.
• Support access to:
  • LAN and WAN
  • Print and file services
  • Appropriate LAN segments
• Configure and troubleshoot network connectivity for end‑user systems, including cabling and port connectivity.

6. Printer, Scanner & Peripheral Support

• Provide network connectivity for printers and scanners, including:
  • IP addressing
  • Direct TCP/IP output configuration
• Create, modify, and remove printer configurations and queues as per requests and SLAs.
• Provide warranty and break/fix support for networked printers and scanners.
• Support peripheral devices including keyboards, mice, webcams, headsets, and docking stations.

7. Operating System, Imaging & Deployment

• Install, upgrade, and migrate end‑user systems to Windows versions.
• Support large‑scale Windows deployments in enterprise environments.
• Monitor and maintain systems running Windows.
• Utilize and support imaging tools for device provisioning and re‑imaging.

8. Software Support, Configuration

• Provide software break/fix support for end users.
• Configure hardware, operating systems, and applications as required for EUC support.

9. Collaboration, Telepresence & Audio‑Video Support

• Provide onsite support for telepresence systems.
• Support audio‑video meetings, conferencing tools, and meeting room equipment.
• Perform AV connectivity checks and equipment troubleshooting.

10. Reporting, Communication & Problem Management

• Use problem and incident management systems to track customer calls, incidents, and service requests.
• Ensure tickets are updated, documented, and closed accurately.
• Provide regular, timely feedback on customer requirements and onsite activities.
• Communicate effectively with technical and non‑technical stakeholders.

Contract Type
● Independent Contractor (1099)