Zone Project Manager

Must Have Technical/Functional Skills

 

• EUC / Workplace projects delivery experience 

• Multi site and multi country rollout management 

• Device refresh and OS migration (Windows/macOS) 

• Endpoint management tools (Intune / SCCM / Jamf) 

• Project planning, scheduling, and execution 

• RAID management (Risks, Issues, Dependencies) 

• Field technician and vendor coordination 

• Change management and cutover / hypercare handling

 

Roles & Responsibilities

 

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site) 

• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria 

• Lead project kick-off, planning, execution, hypercare, and BAU handover 

• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution 

• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations 

• Build and maintain integrated project plan including dependencies, critical path, and cutover steps 

• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage 

• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution 

• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure 

• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management 

• Provide weekly status reports highlighting progress, risks, issues, and support required 

• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints) 

• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed) 

• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications 

• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU 

• Ensure compliance with security policies, access controls, and EUC standards during deployment 

• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records) 

• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned 

• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable) 

• Track effort/cost vs plan and highlight variances early (if financials are in scope) 

• Drive continuous improvement through standard templates, playbooks, and process optimization