Senior ServiceNow Technical Lead

Title:       Sr. ServiceNow Developer (814871)

Location: Atlanta, GA 30332 (Candidates working 100% remote is acceptable)

Duration: 11/30/2026- 05/31/2027

Position Summary

·       The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities.

·       This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities.

·       The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices.

Preferred Qualifications

·       5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments

·       3+ years building and supporting custom applications using App Engine Studio

·       3+ years working within Agile or sprint-based delivery models

Preferred Education

·       Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred

Preferred Certifications

·       ServiceNow Certified System Administrator (CSA)

·       ServiceNow Certified Application Developer (CAD)

·       ITIL® 4 Foundation (or equivalent ITSM experience)

Preferred Skills

·       Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs

·       Advanced proficiency with GlideRecord, query optimization, and transactional logic

·       Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns

·       Solid understanding of ACL design, role hierarchy, and access evaluation order

·       Experience designing and supporting Configurable Workspace and UI Builder-based experiences

·       Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards

·       Experience with REST-based integrations and data exchange using JSON

·       Strong documentation skills, including technical design notes and implementation guidance

Specialized Skills Required

·       App Engine & Custom Application Development:

Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.

·       Workspace & UI Configuration:

Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

·       Integration & Automation:

·       Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.

·       Platform Governance & Standards:

Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.

·       Agile Delivery & Collaboration:

Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.

·       Mentorship & Technical Leadership:

Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.

Duties & Responsibilities

·       Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments

·       Partner with product owners and stakeholders to translate requirements into technical solutions

·       Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility

·       Review and approve development work to ensure adherence to platform standards and security requirements

·       Support platform upgrades and resolve development-related issues introduced by new releases

·       Contribute to platform documentation, architectural decisions, and operational runbooks

·       Assist with troubleshooting production issues and implementing long-term corrective solutions

·       Participate in change review and release governance processes

Skills Required:

·       Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.          

·       Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

·       Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.   

·       Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health       

·       Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams     

·       Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.