Patient Access Specialist - Palliative Care Clinic

The Patient Access Specialist (PAS) is responsible for facilitating efficient, accurate, and patient-centered access to services at St. Peter’s Health Medical Group Clinics and Regional Medical Center. This position serves as a primary point of contact for patients, providers, and care teams, ensuring a high standard of customer service and effective communication throughout the patient access process.

Key responsibilities include patient registration, appointment scheduling, verification of demographic and insurance information, collection of applicable copayments, and coordination of referrals and authorizations. The PAS maintains accurate electronic health records, supports efficient patient flow, provides appointment-related instructions, and ensures timely communication between patients, clinics, and providers. Additional administrative support duties are performed as needed.

APTITUDES: Demonstrated ability to communicate in a professional and courteous manner with customer. Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions. Demonstrated ability to manage complex and multiple tasks within assigned timeframe. Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy.

KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred.  Experience in customer service or scheduling departments in a healthcare setting highly preferred.  Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers.  Impeccable personal honesty, integrity and confidentiality are essential.  Medical terminology preferred.

EDUCATION: High School Diploma, GED, or HiSET GED preferred.

LICENSE/CERTIFICATION/REGISTRY: None.