MARTECH ADTECH Support Engineer

Martech or ADTECH Engineer

As a Engineer on our Retail Media Network (RMN) Platform Operations team, you will help keep the systems behind our advertinng business running smoothly and first sales, support platform integrations, and collaborate across teams to improve the tools and processes that power campaign execution, reporting, and intense operations
Key Responsibilities
Support the day-to-day operations of RMN platforms and untegrations
Troubleshoot and resolve platform, API, and data-related issues
Partner with Product, Engineering, Marketing Operations, and vendors to resolve production incidents
Support releases, testing, operational readiness, and post-launch activities
Monitor platform health and identify opportunities to improve reliability
Create documentation, runbooks, and automation to reduce recurring issues
Basic Qualifications
Bachelor's degree in a related field or equivalent practical experience
3+ years of experience in platform engineering, software engineering, technical operations, production support, or a similar role
5+ years of experience managing production incidents, escalations, and root cause analysis
2+ years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows
2+ years of experience utilizing enterprise ticketing platforms (eg., Jira, ServiceNow)
2+ years of experience supporting service operations, including SLA and KPI management
Preferred Qualifications
3+ years of experience in operations, reliability, or support engineering functions
Experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforma
Experience managing large integrated platform environments and vendor relations ups
Experience improving operations through automation and self-service capabilities
Strong collaboration and stakeholder management skills
Experience with APIs, integration troubleshooting, SQL, data analysis, observability, monitoring, or logging platforms