Sales Support Specialist/Customer Services

Job Description
Job Description
Ace Party & Tent Rental is a premier event services company in the Greater NYC area. We specialize in providing superior event rental equipment to major corporations, universities, museums, and high-profile social events. From intimate private gatherings and red-carpet galas to major university commencements, we bring exceptional events to life.

Position Overview

We are seeking a detail-oriented, highly organized, and customer-focused
Sales Support Specialist to join our team. In this entry-level role, you will work closely with our sales representatives, warehouse team, and clients to ensure seamless event planning and order management.
If you thrive in a fast-paced environment, love problem-solving, and excel at customer service, this is a great opportunity to build your career in the vibrant events industry!

Key Responsibilities

Customer Care:
Provide exceptional support to clients via telephone, email, and in-person at our showroom.

Order Management

Assist sales representatives in managing event orders end-to-end—from initial inquiry and quoting to invoicing and post-event follow-up.

Cross-Department Collaboration

Coordinate with sales, warehouse, and operations teams to fulfill client requests and ensure successful event execution.

Problem Solving

Think on your feet to address client needs, resolve inquiries promptly, and offer creative alternative solutions when necessary.

Client Relations

Deliver top-tier service and hospitality to all clients, partners, and visitors.

Qualifications

Experience:
1–3 years of experience in customer service, administrative support, or office administration.

Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic PC navigation.

Core Competencies

Strong written and verbal communication, organizational skills, multi-tasking capabilities, and high attention to detail.

Team Player

Proven ability to collaborate effectively across departments in a fast-paced environment.

Industry Bonus

Prior experience in events, catering, hospitality, banquets, or equipment rental is a strong plus!

What We Offer

Competitive compensation
Health insurance
Dental, vision, and life insurance
Paid time off (PTO)
IRA with company match