Senior Cloud Support Engineer

We are looking for Senior Cloud Support Engineer for our client in Toronto, ON

Job Title: Senior Cloud Support Engineer

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Strong cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.
• 5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.
• Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.
• Experience supporting cloud-hosted applications and infrastructure in Azure, AWS, and Google Cloud Platform.
• Strong incident management, major incident response, problem management, and root cause analysis skills.
• Experience supporting Kubernetes-based applications and containerized workloads.
• Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.
• Experience working in 24x7 production environments with SLA-driven support models.
• Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.
• Experience with ServiceNow, Jira, Confluence, runbooks, and operational documentation.

Responsibilities:

• Monitor cloud infrastructure, applications, and services using enterprise observability platforms.
• Provide L2/L3 support and resolve complex production incidents.
• Perform root cause analysis and coordinate corrective actions with engineering teams.
• Support Kubernetes environments, application deployments, and service availability activities.
• Analyze application, infrastructure, and database performance issues.
• Manage incident communications and ensure timely service restoration.
• Develop and maintain operational runbooks, SOPs, and knowledge articles.
• Collaborate with cloud, infrastructure, development, and product teams to improve operational excellence.

Nice to Have:

• Strong SQL skills including data analysis, database troubleshooting, and production data fixes.
• Linux administration and troubleshooting experience.
• Experience with MySQL and PostgreSQL.
• Experience with LDAP, access management, and infrastructure provisioning.
• Exposure to Splunk and other observability platforms.
• Cloud marketplace, SaaS commerce, or enterprise application support experience.
• Release validation, change management, and deployment support experience.

Skills:

• Multi-Cloud (Azure/AWS/Google Cloud Platform).
• Cloud Production Support.
• Kubernetes.
• Dynatrace.
• Zabbix.
• Azure Monitor.
• Log Analytics.
• Incident Management.
• Monitoring & Observability.
• L2/L3 Support.
• SQL.
• Linux.
• ServiceNow/Jira.

Qualification And Education:

• Multi-cloud certifications.
• Production support expertise.
• Monitoring and observability experience.
• Kubernetes knowledge.
• SQL capabilities.
• Strong customer-focused troubleshooting skills.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities