Quick Overview
Job Description
1. Candidate must have a basic experience of IT fundamentals through coursework or relevant professional experience (Security + CE)
2. Candidate is expected to have prior experience partnering with/or supporting active duty military personnel
3.
Candidate will be expected to handle a fast past environment and experience prioritizing daily responsibilities independently · Demonstrated expertise in IT Enterprise Operations · Experience with Microsoft Windows OS, version 11 · Experience with Active Directory · Experience with Power Shell · Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software · Basic network troubleshooting skills · Excellent customer service skills · Excellent oral and written communication skills · Organized and detail-oriented · Strong leadership skills · Self-motivated/ self-directing · Strong collaboration, prioritization, and adaptability skills required.
Relationship building · Ability to manage and prioritize own work, and that of their team · Independent decision making · Analytical thinking; thinking out of the box · Ability to effectively communicate with all organizational levels (SME to Senior Management) · Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
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