Specialist, Client Service Management II

BNY is looking for a proactive Client Service professional who brings curiosity, resilience, and a bias for action to every client interaction. 

If you're energized by tackling complex challenges, building trusted client relationships, and finding solutions in fast-moving environments, we'd love to speak with you. Join our Managed Account Solutions team in Berwyn, PA, and help deliver an exceptional client experience to some of the world's most sophisticated institutional clients.

In this role, you’ll make an impact in the following ways: 

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. 
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed. 
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. 
• Provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings. 
• Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon. 
• Resolve complex or non-routine client issues or inquiries as needed. 
• Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration. 
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements. 
• Support multiple, complex client accounts and provide guidance to less experienced team members. 

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is required. 
• 3-5 years of total work experience preferred. 
• Experience in an operational area and/or client services preferred