Helpdesk Specialist

 

Title: Helpdesk Specialist!

Location: Salisbury, Maryland (100% onsite)

Duration: 6+ Months

 

Interview mode: Virtual

 

Summary

Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.

 

Requirements:

• 4 years’ experience providing Tier 1-2 Help Desk Support
• 2 years’ experience providing service desk support using ticketing software
• Experience troubleshooting PC and Microsoft hardware or software
• Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
• Prior experience working with Active Directory
• Demonstrated experience installing, upgrading, and configuring:
  • Desktop Operating Systems: Windows 2000, Windows XP, Windows
  • Server Operating Systems: Windows 2000, Windows 2003
  • Microsoft Active Directory Services
• Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
• Service desk software (opening, documenting, closing, and follow up on service calls)
• Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
• Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
• Successful results of a background check
  
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